Privacy policy

Headway – the brain injury association is committed to your privacy

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to or by calling us on 0115 924 0800.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you make a purchase from the site, complete our forms and surveys, use our services, make a donation, or register for our email newsletter.

We are committed to protecting your privacy, and will use your personal information in accordance with the General Data Protection Regulations (GDPR).

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us. It is collected by our third-party payment processors which specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process orders that you have submitted;
  • allow us to administer our services such as the helpline, Brain Injury Identity Card and emergency fund;
  • process entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and consented to receiving. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
  • process a grant or job application;
  • respond to an enquiry you have sent to us through the website.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Contacting Headway – the brain injury association

You can contact us by telephone, email, post or via our social media channels. In all cases, we take the security of your data seriously. We will only share your details with the relevant staff member(s) within our organisation, in order to process your enquiry.

We will not share your enquiry outside of our organisation except in the limited circumstances outlined in the ‘Who has access to your information?’ section.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

Examples of third-party service providers with which we may share your information include:

  • cloud-based database services like Salesforce, Wufoo or similar in connection with surveys, for example;
  • Medical practitioners when seeking brain injury verification to administer the Emergency Fund or Brain Injury Identity Card, or other agencies to assist in obtaining support in connection with these two services;
  • the emergency services if we have serious concerns about the welfare of you or someone around you;
  • mail houses for the distribution of Headway News or other requested mailings;
  • payment processors following donations or purchases made on our website.

When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Some parts of the service provided on this website are provided by third-party service providers and not by us. You consent to us transferring your personal information to such third-party service providers for the purposes of dealing with your queries and for the purposes of record keeping. We require all third-party service providers to conform in full to the General Data Protection Regulation.

Your choices

We would like to send you information on the latest news, campaigns, fundraising and events from Headway, however you have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent, and you can opt-out at any time.
You can change your marketing preferences by completing this form.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Bradbury House, 190 Bagnall Road, Old Basford, Nottingham, NG6 8SF. Alternatively, you can telephone 0115 924 0800.
You have the right to ask for a copy of the information Headway holds about you. To make such a request, email or call 0115 924 0800.

Security precautions in place to protect the loss, misuse or alteration of your information

We take appropriate measures to ensure all personal data is treated securely. The Headway website is encrypted and protected with the latest 128-bit encryption on SSL.
This means that any data you send to us is secure, although you should take steps to ensure the device you are using is free from malware and use caution when connected to open WiFi networks.

Once we receive your information, we endeavour to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Targeted information

We may analyse how you interact with us to ensure the information we send to is of relevance and interest. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or under

Protecting the privacy of children aged 16 or under is of paramount importance. If you are aged 16 or under‚ please get your parent/guardian's permission before providing us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”) or UK. By way of example, this may happen if any of our servers are from time-to-time located in a country outside of the EU or UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU or UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Cookies used by Headway

Further information on cookies:

Useful info:

Internet Advertising Agency:

International Chamber of Commerce United Kingdom:

Review of this policy

This policy was last reviewed in April 2018.